Payment Policy

1. How payment works

Antenna accepts Visa and Mastercard only, for everything: credit top-ups (a pack or a custom amount) and commissioned work (a custom bot build or a specialist hire). Payments are processed by a licensed third-party payment provider.

We do not accept any other payment method. Card payments open at launch: until then no card is charged on Antenna, and this policy describes how payments work once they do.

2. Who takes the payment

Card payments are taken by a licensed third-party payment provider acting under its own regulatory licence. Your card statement shows the provider's or Antenna's descriptor, and the ledger in your wallet shows the matching reference.

3. What you can pay for

Credit packs, a custom top-up of any amount within the limits in section 10, and commissioned orders (a custom bot build or a specialist booking).

Channel posts, DM sends, AI features, translations and bot templates are paid from your credit balance, not by card each time.

4. Authorisation

A card payment is authorised in seconds, and credits post to your balance as soon as it is. If your bank asks for 3-D Secure, you are taken to its verification step and returned to Antenna automatically.

5. Declined payments

If a card payment is declined or not completed, nothing is charged and no credits are added. You can try again with the same or another Visa or Mastercard card.

6. Currency

You can pay in euro or in US dollars: choose the currency with the switch at the foot of any page.

Prices, the checkout total and the charge on your card are all in the currency you chose, and the amount at checkout is the amount you pay.

Dollar prices are updated once a day, so a price can change from one day to the next, but never after you have started a checkout.

If your card is issued in a different currency from the one you pay in, your bank converts the payment at its own rate and may add its own fee.

7. No custody

Antenna never holds customer funds: payments go directly to the licensed provider, and credits are a prepaid service balance, not e-money or a deposit.

That is a statement about what a credit IS, not a claim that money can never come back — unused credits are refundable on the terms in the Refund Policy, and a refund is paid to the original payment method by the provider that took the payment.

Antenna has no specialist or seller who earns credits, so there is no payout route to describe here.

8. Sanctions and anti-money-laundering checks

Top-ups are handled by licensed third-party payment providers, who run their own anti-money-laundering and sanctions screening on the transactions they process, as their regulation requires.

A provider may delay, decline or reverse a payment on those grounds and may ask you for identity documents; that process and any documents stay with the provider, and Antenna never receives them or holds your funds.

Antenna is not available in Russia, Belarus, Iran, North Korea, Syria or Cuba: the site refuses connections from those countries, and we do not knowingly make the service available to anyone subject to applicable sanctions.

We may suspend or close an account where the law requires it or where a provider tells us a payment was rejected on these grounds.

9. Identity checks on large orders

Routine credit top-ups need no identity check from Antenna. A commissioned bot build or specialist booking priced at €2,000 or more requires an identity check before work starts.

You are told this at the quote, never after you have paid, and the order shows "Identity check needed" until the check is complete. The AML & KYC Policy describes these checks in full.

10. Limits, fees and disputes

A top-up can be any amount from €1 to €20,000, and a commissioned order is charged in full at checkout. No fee or commission is added to the price shown at checkout.

Your bank or card issuer may apply its own currency-conversion charge; that charge is theirs. Nothing in this policy restricts your right to dispute a transaction with your bank or card issuer.

11. Receipts and records

Every top-up and every order appears in your wallet ledger with the date, the amount, the currency, the credits added or spent and the payment reference. You can export the ledger at any time from Settings.

Use the ledger reference whenever you contact us about a payment.

12. Card data and security

Card details are entered on the payment provider's own hosted page and travel over TLS to the provider.

Antenna never sees, transmits or stores a card number, expiry date or security code, and stores no payment credential of any kind on file.

What we keep is the record of the top-up in your ledger: the amount, the currency, the date and the provider's reference. Questions about a card payment: use the contact form at /contact (support@antenna.builders cannot currently receive mail).

13. Changes

Prices and payment methods may change; a change never affects a checkout already started or credits already bought. The date at the top shows the latest version of this policy.