Cancellation Policy

1. Cancel any time

There is no subscription to cancel — Antenna is prepaid. You can stop using the service at any time; nothing renews and nothing auto-charges.

2. Scheduled posts

A scheduled channel post can be cancelled or edited until it is sent. Channel posts are charged only when they are delivered, so a cancelled post costs nothing.

A post that has already gone out cannot be recalled from your subscribers' chats.

3. Bot templates

A bot template costs 50 credits for each month it stays enabled. Disable it any time and the monthly charge simply stops; the already-covered month is not pro-rated. Disabling a template stops the bot's replies in that group straight away.

You can enable it again later, and a new month is then charged from that day.

4. Disconnecting a channel

Disconnecting a channel in Antenna cancels every post still scheduled for it and stops the bot templates running there; cancelled posts are not charged.

If you remove Antenna's bot from the channel in Telegram instead, Antenna detects it and stops posting there.

5. Unused credits

Credits never expire. If you disconnect all channels we keep your balance attached to your account, and it is there when you return.

Disconnecting channels is not in itself a ground for a refund — but unused credits remain refundable for 14 days from the day they were bought, exactly as the Refund Policy and the wallet say, and the other cases in that policy still apply after those 14 days.

6. Commissioned builds and specialist retainers

A commissioned bot build and a specialist retainer are one-off purchases, not subscriptions: a retainer covers the term you chose and then simply ends, and nothing renews or auto-charges at the end of it.

Cancel either from the order in Orders. Before scoping starts, cancelling costs nothing and the credits return to your wallet.

Once work has started, cancelling stops the work at the next agreed checkpoint and the Refund Policy decides what comes back. A retainer cancelled mid-term ends at the close of the month in progress.

If we cannot match the specialists you booked within 5 working days, the booking is cancelled for you and every credit is refunded.

7. Closing your account

Settings → Delete account removes your channels, post history, DM subscriber records and personal data as described in the Privacy Policy.

Credits already spent on delivered work are not refunded; if you still hold unused credits that are inside their 14-day refund window, ask for the refund BEFORE deleting the account, because deletion removes the balance and the ledger the request is checked against.

The welcome grant is not issued twice if you return under the same Telegram identity.

8. When we cancel

We may cancel a scheduled post, a send or an order where it breaks the Terms of Service, where Telegram refuses it, or where we cannot deliver it.

We tell you why, and every credit for work not delivered is returned.

9. Governing law

This policy is governed by the law of England and Wales, the same as the Terms of Service, and does not affect the mandatory consumer protections of your country of residence.